Kingdom Coffee is 100% committed to ensuring that your privacy is protected. This privacy policy sets out how Kingdom Coffee uses and protects any information that you give Kingdom Coffee. Kingdom Coffee may change this policy from time to time, we’ll notify you of any significant changes, but you’re welcome to contact us and check it whenever you wish. For all our services, the data controller — the company that’s responsible for your privacy— is Kingdom Coffee International Ltd. If you have any questions about how we Protect Your Privacy, drop us a line at info@kingdomcoffee.co.uk

1. When do we collect your personal data?

2. Why and how we use your information?

3. Sharing your information

4. Marketing Emails

5. Keeping your information

6. Your rights

7. Questions and Contact Information

1. WHEN WE COLLECT YOUR PERSONAL DATA

• We may collect the following information:When you visit our website
• When you create an account with us
• When you make an online purchase and check out as a guest (in which case we just collect transaction-based data)
• When you purchase a product via the phone
• When you engage with us on social media
• When you contact us by any means with queries, complaints etc.
• When you request a catalogue
• When you sign up to our email newsletter
• When you enter prize draws or competitions
• When you choose to complete any surveys we send you

2. WHY AND HOW WE USE YOUR INFORMATION?

As part of the buying and selling process, we collect the personal information you give us such as your name, address, telephone number and email address in order to be able to perform our contract with you (it’s a bit hard to send your order if we don’t have any details!). You don’t have to give us any personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our best overall customer experience. But that is your choice and we respect that. We use your information in a number of different ways. The tables below set this out in detail, showing what we do, and why we do it.

NAME AND CONTACT DETAILS PROVIDED
How we use name & contact details provided	Why
Deliver your purchases	We’ve got to do this to perform our contract with you
Send service messages by text or e-mail such as order updates	We’ve got to do this to perform our contract with you (so you can tell when your order is arriving)
Sending you news and promotions by email	This keeps you up to date but we only send this with your permission
Fraud prevention and detection	To prevent and detect fraud against either you or Kingdom Coffee

Your payment information This means your card’s security/CVV code but don’t worry, we don’t store them.
How we use your payment information	Why
Take payment, and give refunds	We’ve got to do this to perform our contract with you
Fraud prevention and detection	To prevent and detect fraud against either you or Kingdom Coffee

Your contact history with us What you’ve said to us — for example, over the phone or via email.
How we use your contact history	Why
Provide customer service and support	We’ve got to do this to perform our contract with you and provide you with the best Customer Service possible
Train our staff	So we can give you the best possible customer service possible

Purchase history and saved items What you’ve bought and what you’ve stored in your basket for another time
How we use your purchase history and saved items	Why
Sell you our products	We’ve got to do this to perform our contract with you, if you cannot add products to the basket, you cannot buy it
Provide customer service and support, and handle returns	We’ve got to do this to perform our contract with you
Finding out what you, and other customers, like	To provide you, and other customers, with a more personalised and relevant experience

Information about your phone or laptop, and how you use our website Information you give us when you browse our site including your IP address and device type and how you use our website.
How we use information about your phone or laptop, and how you use our website	Why
Improve our website	To give you the best possible shopping experience
Protect our website	To prevent and detect fraud against either you or The Gluttonous Gardener

3. SHARING YOUR INFORMATION

We do not, and will not ever, sell any of your personal data to any third party however, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
• Professional service providers, such as website hosts, who help us run our business

4. MARKETING EMAILS

If you have said we can, we may send you marketing emails to keep you aware of what we’re up to and to help you see and find our products. You can stop receiving marketing emails from us at any time:

• By clicking on the ‘unsubscribe’ link in any email
• By contacting us on info@kingdomcoffee.co.uk

5. KEEPING YOUR INFORMATION

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

6. YOUR RIGHTS

• You have a lot of rights relating to your personal information:
• The right to be informed about how your personal information is being used (like this Privacy Policy)
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office If you want to exercise your rights, have a complaint, or just have questions, please email us at info@kingdomcoffee.co.uk

7. QUESTIONS AND CONTACT INFORMATION

Feel free to contact us anytime if you:

Have any questions or feedback about this privacy policy

Would like us to stop using your information

Want to exercise any of your rights as set out above, or have a complaint You can contact us at info@kingdomcoffee.co.uk or if you’d like to, you can write to us at:
Kingdom Coffee International Ltd
1 Bridgewater Close
Reading
Berkshire
RG30 1JT

This policy was last updated on 24.05.2018