FAQs

Q - How can I place an order?

A - You can place an order online, by email or fax and if your preference is to talk with a person, rest assured you can. We have a helpful and experienced team awaiting your call.

Q - How can I pay for an order?

A - As an account customer, simply place your order and it will be charged against your customer account and an invoice will be enclosed with your order.

As a cash customer, you can pay by credit or debit card and an invoice with card receipt will be enclosed with your order. Both payment options are available on online or over the phone.

Q - How would my order be delivered?

A - The vast majority of our orders are delivered by DPD though a fully trackable online service. You will be notified on the morning of delivery by text /email of the hours time slot assigned to your the delivery. Bulk drinks orders are delivered by pallet on vehicles fitted with a tail lift.

Q - What constitutes a palletised delivery?

A - This method of delivery is required for bulk orders of cold drinks and is the only option available to you when selecting glass bottled or carbonated drinks.

To qualify for free delivery we kindly request that your order is for a minimum of 36 cases of product, which can combine a mixture of drinks and dried goods. We offer some degree of flexibility in terms of the minimum order requirement, as our intention as always is do everything possible to support you the customer, whilst ensuring the free palletised service we offer remains financially viable as a delivery method.

We request that if you are in doubt in regard to this service, please call us so we can discuss and evaluate your request.

Q - How late in the day can I place an order?

A - To ensure your order is processed in time for collection by DPD, we kindly request that you place your order with us no later than 4.00pm. We will of course do our upmost to despatch orders received later than 4.00pm but will not be guaranteed.

Please note that a greater period time is required to ensure the safe packaging of certain products such as china cups and glass bottled syrups.

Q - What products can be ordered when delivery is through DPD and how much does it cost?

A - Products termed as ‘dried goods’ can be sent by DPD, plus a limited number and range of cold drinks. Orders over £49.00 are delivered free of charge, with those orders below this sum incurring a carriage charge of £3.95 + vat. For more information on the available methods and terms of delivery please refer to our delivery page. Further clarification is also available over the phone.

Q - Do you offer a local delivery service and how much does it cost?

A - We deliver to our customers within approximately one hour’s drive of our Reading based warehouse, free of charge on all orders of £49.00 or more. This will provide you with access to our entire range including all of our cold drink options. Please call our offices to see if your business qualifies for this service.

Q - Do you have a returns policy?

A - If you have placed an order for an incorrect product we can arrange for its collection on the provision that the packaging has not been opened. Notification is required with 24 hrs from the orders receipt (for those delivered to you on a Friday, notification can be made on Monday). This collection service would incur a charge of £15.00 + vat.

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